bought new 12/30/12. ran cd. lights on unit amber - blue flash a couple times goes dark. cant get genie to finish loading, says it has stopped for some reason. cant get anything to work. came here to see if chat support could help - they are always offline! called support and when I said I don't want to give MY phone number - why would they need that anyways - THEY HUNG UP ON ME!!! I have vista sp2 any help would be appreciated.
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